Operational Analytics

IT operations management or short ITOM has been around for quite some time and is often achieved by setting up a variety of purpose fit tools to manage provisioning, capacity, performance, and availability of (IT) systems. Nevertheless, major outages occur without alarms being triggered, and multiple teams start blaming others while double-checking they didn’t miss anything.

Within our service intelligence practice, we’ve grouped our knowledge and experience to help you shift from asset-based availability monitoring to service-oriented insights which will dramatically increase your observability and provide you the needed information to foresee outages and troubleshoot issues more efficiently.

IT operations analytics or short ITOA is the practice of monitoring systems, gathering, processing, analyzing & interpreting data form ITOps sources to guide decisions and predict or prevent issues. It’s great to observe and troubleshoot our services, but limiting yourself to that will not make you distinguish yourself. Consequently, we’ll make sure data is centralized, processed, and analyzed using multiple statistical algorithms and machine learning techniques so you can base
your decisions on data instead of your gut feeling.


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Don’t hesitate to contact us if you need more information, have a question or believe we can assist you in your quest for Digital Service Excellence. 

“You see, but you do not observe.”

Sir Arthur Conan Doyle