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The digital transformation is moving forward at high speed. The impact of corona has enforced this shift to digital and the demands have only increased. End users and consumers today expect an excellent digital experience of the digital services they use. If they do not find this, competitors are just a mouse click away.
The growing impact of digital services on the daily lives of end-customers means that it is no longer enough to know that every part of your service is simply ‘up and running’. You also need to have perfect insight into how those parts are performing, what their dependencies are, and what their impact is on your service quality. With Service Intelligence, you monitor the digital service you provide, focusing on the optimal experience for your customers.
The Davinsi Labs Service Intelligence managed services help you excel in delivering a great experience to your customers using your digital services. Making sure they respond instantly, anytime, anywhere. In this webinar we will discuss how to reach Digital Service Excellence with managed Service Intelligence.
|Tom Horré||William Cappelli|
|Solution Lead Service Intelligence