Davinsi Labs NV understands that privacy is paramount for you, and we do our best to respect it. That is why Davinsi Labs NV only uses your personal data. It is never passed on, without your prior consent, to third parties for commercial purposes. The sections below detail how Davinsi Labs NV handles your data when you use our services and visit our website.
Collection and use of personal data
If you want to use our services, you may be asked for personal data, such as your first and last name, address, e-mail address, telephone number, and mobile number. We may also ask for other data needed to deliver the service, such as specific preferences and requirements related to the service concerned. Personal data can be collected through various channels: e.g., orally, by telephone, or in writing. We can collect your personal data when you place an order or ask us for information.
The personal data you enter via these different channels is stored in files held by Davinsi Labs NV under public law (Borsbeeksebrug 28, 2600 Antwerp, Belgium). This data is used for delivering the required service or information to you, for establishing the connection with the electronic communication networks of other operators, for billing, for customer administration, and internal reporting purposes. All the data we collect can be combined to create your profile and better adapt our offers to your personal needs.
If you do not wish to receive any information about our products and services, you can find out how to prevent this in the “Your privacy preference” section.
The personal data is stored for up to 10 years after a person has ceased to be a Davinsi Labs NV customer.
In addition, Davinsi Labs uses third parties, such as Google Analytics, to analyze the use of the website. These services also place cookies on your computer to track how visitors use the website. This analysis is necessary for Davinsi Labs to adapt its website to the preferences of the visitors, again to increase its ease of use.
On our website, we also use HubSpot marketing automation software. HubSpot is an integrated software solution by which we cover different aspects of our digital marketing, sales, and customer relationship management. Furthermore, we use the tool for analytical purposes of our web offer to optimize it and offer you the best possible and user-friendly service.
We use Hubspot for:
- contacting us using the contact form;
- subscription to the newsletter and sending the newsletter;
- registration for events or downloads on our website;
- social media linking and/or social media sharing;
- evaluating the usage of our web pages and evaluating the usage of our newsletter.
The personal data you provide, e.g., when using our contact form or subscribing to our newsletter, are stored on the servers of our software partner HubSpot.
More information on HubSpot’s data protection regulations can be found here.
Protection of personal data
We have taken technical and organizational measures to protect the databases in which your data is kept against unauthorized access, unauthorized use, theft, or loss. Our security measures are regularly evaluated and adapted so that we can continue to provide high-level protection.
Disclosure of personal data to third parties
We may make some of our databases accessible to third parties working for us and assisting us with the performance of our tasks and marketing activities, e.g., our partners and the Proximus Group. Such third parties only have access to this data on a need-to-know basis to enable them to perform their task on our behalf.
In some cases, Davinsi Labs NV enlists the services of subcontractors located outside the European Economic Space. Davinsi Labs NV only works with subcontractors from countries that the European Commission deems able to guarantee a suitable level of protection, or with subcontractors bound by the standard provisions approved by the European Commission.
For the rest, we do not give the collected data to third parties, unless we explicitly state that this is required for a specific action, or unless we are required by law to provide said data, e.g., at the request of the competent legal authorities in the framework of a judicial investigation.
Specific information on privacy for professional customers and their end-users
By professional customers, we mean large companies with 10 or more employees and public authorities. When a professional customer uses Davinsi Labs NV services and products, the specific provisions of this chapter will apply.
Davinsi Labs NV as data controller
Davinsi Labs NV acts as a data controller for the identification and contact data of the customer’s contact persons, which Davinsi Labs NV collects, and for data generated by the use that the customer and its end users make of Davinsi Labs’ electronic communication services, e.g., metadata relating to communication traffic.
Davinsi Labs NV delegates to professional customers the obligation to provide the following important information to its end-users:
- information about the processing of personal data of end users by Davinsi Labs NV, which acts as a data controller for the purposes mentioned in the paragraph above;
- how users can exercise their rights with regard to their personal data, as described further in this chapter;
- the retention period of the personal data collected by Davinsi Labs: personal data is stored for a maximum of 10 years after the contract with the customer ends.
Davinsi Labs NV as data processor
Davinsi Labs NV acts as a data processor whenever it processes personal data at the customer's request. This is the case for personal data:
- when the customer stores personal data;
- when the customer enters in a tool made available by Davinsi Labs ;
The end users have the right to access, rectify and delete their personal data.
They can do this by sending a request (dated and signed). Each request must be accompanied by a copy of the identity card.
Your privacy preference
Below, you can read how you can inform Davinsi Labs of your privacy preferences. We do our best to update our systems and databases as quickly as possible but keep in mind that it does take some time to put your preference into practice.
Your right to access, rectify and delete
You have the right to access, rectify, and delete your personal data. To do so, send a request (dated and signed) with a copy of your identity card to dpo(at)davinsi.com.
Data protection authority
You have the right to lodge a complaint with the data protection authority. For more information, see www.privacycommission.be
Contact details of the Davinsi Labs NV Data Protection Officer
Contact: Stephen Corbiaux
Address: Borsbeeksebrug 28 – 2nd floor, 2600 Berchem (Antwerp), Belgium